PinnedHow Do Healthcare Companies Benefit from Outsourcing to a Trusted BPO PartnerIn this current phase of recovery, restructuring and re-growing, the healthcare industry has witnessed dynamic changes becoming more competitive and demanding day by day. As in any growth-oriented business, the experts in the Healthcare industry understand the importance given to cost reduction and profitability on all levels and in each…3 min read3 min read
Nov 19, 2020How To Revisit Your Customer Experience Strategy Post COVID-19Traditionally, call centers are established within a single large office with multiple workstations or “seats.” Outsourcing to call centers is something that all growth oriented organizations start to consider at one point or another. For successful brands, its almost impossible to imagine sales and customer service without the backing of…4 min read4 min read
Nov 18, 2020The Importance of OmniChannel Customer Experience in 2020Traditionally, big brands and corporates spent huge amounts to advertise on platforms such as television, newspapers, magazines, and press releases to create a favorable perception of their brand. We can still remember the ads that played on loops on Doordarshan for years. Any reference to the brand, even now after…3 min read3 min read
Nov 18, 2020Is Your CX Strategy Ready for Permanent WFH?Ever since Covid 19 has been declared a pandemic, businesses of all sizes and from all industries had to quickly adapt to meet the needs of the transforming customer behavior. The aim was to capitalize on the opportunities to show responsiveness to their customers on all platforms especially digital. Since…4 min read4 min read
Oct 20, 2020Overcoming Obstacles: The role of Teachers and MentorsShould 6-year-old kids learn coding? A lot has already been said about this. My opinion is that education must be encouraged in all possible ways: through a Mobile app or Sports. But I also believe that it is important to understand any obstacles or challenges that the kid faces. Even…4 min read4 min read
Aug 17, 2018Instant Messaging Best Practices to Follow (Part Two)Instant Messaging Best Practices — Part 2 Opting for an instant messaging application like Office Chat is an important step toward becoming a better business. Any digital communication medium you use needs to be easily accessible in order to maximize employee happiness and productivity and to keep employees happy. …Startup5 min readStartup5 min read
Aug 17, 20188 Powerful Ways MangoApps Can Enhance Employee EngagementIt’s no secret that successful organizations are constantly working to enhance employee engagement. When employees see themselves as an integral part of an organization, they naturally become brand ambassadors. Companies and corporations want consumers to see them through the eyes of these empowered employees. Creating enthusiastic employee engagement takes work…Employee Engagement7 min readEmployee Engagement7 min read
Aug 7, 2018The Intern : A Short Story by Ajit HirekarHe was now a god amongst men. A lesser known, hardly worshiped being but nonetheless a god. He did not have the powers that the sons of the Almighty possessed, he was an apprentice after all. Yet when no one stood to be sent to the earth, he volunteered. The…Short Story3 min readShort Story3 min read
Aug 7, 2018The Heir — A Short Story by Ajit HirekarA great man died an anonymous death. It was during a Hot summer day in an unknown hamlet in India. By the time his body was brought to the police station, the authorities knew that they had a celebrity among themselves. He was none other than the great Fodor Lostrovsky…Fiction6 min readFiction6 min read
Jul 30, 2018Office Chat Instant Messaging — Best Practices to Follow- Part OneMost successful people often say that “Time is Money.” But often in most organizations today — despite all the technological advancements we have made — time, energy and talent is routinely squandered every single day. Meetings often drag for hours and involve too many people. Email threads spout out of…Startup6 min readStartup6 min read
