In this current phase of recovery, restructuring and re-growing, the healthcare industry has witnessed dynamic changes becoming more competitive and demanding day by day. As in any growth-oriented business, the experts in the Healthcare industry understand the importance given to cost reduction and profitability on all levels and in each process.

Not only has the healthcare industry seen a huge impact in terms of technological innovations, but logistics and delivery systems have also become more advanced due to the huge demand during the lockdown phase. …


Traditionally, call centers are established within a single large office with multiple workstations or “seats.” Outsourcing to call centers is something that all growth oriented organizations start to consider at one point or another. For successful brands, its almost impossible to imagine sales and customer service without the backing of a reliable BPO partner to shoulder this responsibility.

But due to the recent COVID-19 outbreak across the world, all organizations have become greatly responsible for the health and well-being of their employees. When offering customer service, brands cannot afford cynicism or gloomy outlook of call agents.


Traditionally, big brands and corporates spent huge amounts to advertise on platforms such as television, newspapers, magazines, and press releases to create a favorable perception of their brand. We can still remember the ads that played on loops on Doordarshan for years. Any reference to the brand, even now after decades, and we begin to sing those nostalgic jingles in our mind.

For most of us, bottled water is still Bisleri, Photocopy is still Xerox, Vanaspati Ghee is still Dalda, and so on. …


Ever since Covid 19 has been declared a pandemic, businesses of all sizes and from all industries had to quickly adapt to meet the needs of the transforming customer behavior. The aim was to capitalize on the opportunities to show responsiveness to their customers on all platforms especially digital. Since digital customers need active digital engagement, most leading companies collaborated rapidly with trusted partners to replace and enhance traditional customer engagement models.

The next challenge was for enabling agents and employees to work from remote locations. Not only did Work From Home comply with WHO and government policies of social…


Should 6-year-old kids learn coding?

A lot has already been said about this. My opinion is that education must be encouraged in all possible ways: through a Mobile app or Sports.

But I also believe that it is important to understand any obstacles or challenges that the kid faces. Even if the teachers are available on a screen, the responsibility now is immense to guide these kids. Involving the parents at the same time is also crucial.

Here is a small experience that I had explaining the role of Mentors and Teachers.

Check it out here and definitely share your…


Instant Messaging Best Practices — Part 2

Opting for an instant messaging application like Office Chat is an important step toward becoming a better business. Any digital communication medium you use needs to be easily accessible in order to maximize employee happiness and productivity and to keep employees happy. With Office Chat’s easy to use features, your official communication medium will be well adapted, extensively used and seen as a valuable application across your organization.

In our previous blog post, we listed a few important practices and suggestions to help you successfully introduce and implement Office Chat in your organization…


It’s no secret that successful organizations are constantly working to enhance employee engagement. When employees see themselves as an integral part of an organization, they naturally become brand ambassadors. Companies and corporations want consumers to see them through the eyes of these empowered employees. Creating enthusiastic employee engagement takes work, communication and a solid understanding of how your specific company can create authentic brand loyalty. Employers are now beginning to recognize that Generation Y (and soon Gen Z) are motivated much differently than their previous generations. …


He was now a god amongst men. A lesser known, hardly worshiped being but nonetheless a god. He did not have the powers that the sons of the Almighty possessed, he was an apprentice after all. Yet when no one stood to be sent to the earth, he volunteered.

The cries from men beneath made the Heaven sombre. Having created the perfect beings, the creator pondered ‘what is it that ails these humans?’ And so he sent one of his trusted intern to understand the plight of humans.

The earth was a beautiful place. Yet no one seemed happy. The…


A great man died an anonymous death.

It was during a Hot summer day in an unknown hamlet in India. By the time his body was brought to the police station, the authorities knew that they had a celebrity among themselves. He was none other than the great Fodor Lostrovsky, famous Russian recluse. A Writer who had gone completely off the radar over the past few years. For the locals of the Hamlet, he was just Baba, a homeless drunk who they used give alms or leftover rotis. …


Most successful people often say that “Time is Money.” But often in most organizations today — despite all the technological advancements we have made — time, energy and talent is routinely squandered every single day. Meetings often drag for hours and involve too many people. Email threads spout out of control and often contains irrelevant information. And projects extend way beyond their deadlines. In fact, the book Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productive Power explains that an average organization loses more than 25 percent of its productive power on what’s known as “organizational drag.”

This…

Ajit Hirekar

DGM Sales at KocharTech. #Blogger, Coffee Addict & Pizza Fanatic. And Yes, I do my own stunts!

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