The Importance of OmniChannel Customer Experience in 2020

  • Omnichannel customer experience for all your online & offline channels
  • Building an excellent positive online reputation
  • Influential customer support to attract public opinion
  • Quick and efficient support to queries, feedback, and call out for help
  • Collaborating with the brand stakeholders to resolve queries and redefine customer experience
  • Pursuing 5-star reviews of brand and products
  • Surveys, CSAT and NPS for capturing overall customer experience
  • Capturing and analyzing VOC ( Voice of Customers) across platforms



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Ajit Hirekar

Ajit Hirekar

DGM Sales at KocharTech. #Blogger, Coffee Addict & Pizza Fanatic. And Yes, I do my own stunts!